RETURNS & WARRANTIES
Returns are accepted on unopened and unused products within (15) days of purchase minus the cost of the shipping label.
Items purchased after (15) days will be subject to a restocking fee of 20% (or greater) minus the cost of the shipping label.
Items purchased after (30) days will not be eligible to be returned.
To start your return process, simply CLICK HERE to fill out the return form. Once the form has been submitted, please allow 24-48 hours for an approval email back for your return. Credits will be available on your account within 10 business days of the items being received in our warehouse. Returns will not be accepted without a prior approval. Returns received back damaged due to poor packaging with not receive credits.
RETURNS BY MAIL
To return your item(s) by mail, please contact Customer Care at 1-800-755-7475 for a return authorization label. Your refund minus shipping and handling will be credited back to your original payment method once the return has been processed.
The following types of product are not accepted for return:
- Unsellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker.
- Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.
- Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.
- Promotional, Prepack, Intro Kit, and Free Items: For an exchange or refund to be processed, these items must be returned with the merchandise with which they were ordered. Promotional and free items may not be returned by themselves.
- Make-up, Make-up brushes, shears, combs and brushes: All sales are final.
All electrical and battery operated items being returned for any warranty claim (dryers, clippers, flatirons, curling irons, etc.) may be submitted within thirty (30) days of the invoice date on the packing slip or invoice for replacement of the defective product. Please contact Customer Care at 1-800-755-7475 or email us for more information.
Please note: All claims for warranty on electrical items submitted over thirty (30) days from the invoice date must be sent directly to the manufacturer for repair or replacement of defective product. please contact Customer Care at 1-800-755-7475 or email us for more information.